|Arctic Bay jackets and other winterwear products are made with the highest quality materials and craftsmanship to protect you in some of the most extreme weather conditions, and we stand behind each one of them. Arctic Bay products purchased from authorized dealers or from online store are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. Lifetime of the product means the usual and customary wearable life of the product by the original owner.
Arctic Bay will repair or replace any item found to be defective in materials or workmanship, when put to normal wear and tear and cared for in accordance with the instructions. This includes, but is not limited to, zippers, clasps, stitching, buttons and snaps. Please note that the Limited Lifetime Warranty does not apply to any defects caused as a result of misuse, abuse, accidental circumstances or long-term wear, such as improper cleaning, neglect, accident, fire, theft, or excessive use for commercial wear. Any alterations on the product will automatically void the warranty.
For any questions or concerns regarding our policy or your garment, please contact us at firstname.lastname@example.org, or bring your garment back to your authorized Arctic Bay dealer for processing. Any warranty work must be accompanied by a proof of purchase receipt. In order for us to service your claim, your item must be freshly cleaned. If your item has not been cleaned before it arrives, we will be happy to clean it for you for a nominal charge, which we'll confirm with you first.
Arctic Bay may, at its discretion, choose to offer to repair damage not covered by the Warranty at usual charge for repairs. If such an offer is made by Arctic Bay, we will evaluate and communicate such offer to the consumer on inspection by Arctic Bay prior to any repairs being made.