Frequently asked questions

How do I care for my new Arctic Bay jacket?
Spot removal can be as easy as applying soap and water to the soiled area.  Do not machine wash, take it to a professional dry cleaner specializing in down filled and natural fur garments. Machine-washing your parka will void the warranty. If your parka has a removable fur option, remove the fur ruff before dry cleaning.

 What is the warranty for my Arctic Bay product?
Arctic Bay products are fully warranted against defects in materials and workmanship. In the rare event the product has failed due to a manufacturing defect or component failure, we will repair the product without charge or replace if we deem necessary. This warranty does not include repairs due to accidents, improper care, negligence, or normal wear and tear. Please review our Limited Lifetime Warranty page for more details.

Where can I purchase Arctic Bay products?
Arctic Bay products can be purchased online or from authorized dealers and retailers. Please refer to our authorized dealer page for location and contact information.  If dealer is not listed, there is a high chance that product is counterfeit. Please ask your dealer to contact Arctic Bay and request to be listed.

Where can I find the style that I want?
All dealers carry different styles within the collection. You won’t find every style at every store that sells Arctic Bay. Ask your dealer if you are looking for something specific or order online.