Return policy

Arctic Bay is committed to the quality of our products and to the full satisfaction of our customers. We will gladly accept the return of unused, unworn and unwashed merchandise within 30 days of your purchase date. Item has to be in the original brand new condition with all the tags attached and in the original packaging. We will charge a fixed $24 restocking fee for all returns. The fee will not be charged for exchanges or if there was a problem with order (manufacturing defect, wrong model or size or color shipped as our error).

Once the returned item had been received and inspected, we will issue a refund in the original method of payment. Any shipping fees on the original order are final and will not be refunded.

In order to initiate a return, please send us an email to and request merchandise return. We will respond with RMA number (return merchandise authorization) and shipping instructions. Please clearly mark the package with RMA number. Returns without RMA number will not be processed and will be returned to sender. Please allow 5-7 days to process your return once the package is received at our facilities. During holiday periods please allow for more time.